Shipping Policies

1. All shipments are F.O.B. premises unless otherwise stated.
2. IPP will allow freight on each shipment totaling $1,500.00 USD or more NET within the borders of the forty-eight (48) contiguous United States. Freight allowance will be calculated on each release and not the total value of the order. Shipments will be made by the least expensive means; special routing and excess charges will be borne by the Distributor, Rep or end-user.
3. Title and risk of loss shall pass to and be borne by the Distributor upon delivery to the first carrier or shipper. IPP shall not be responsible for any damages that shall occur during shipment, and no such damage shall relieve the Customer of the payment obligation to IPP.

Return Policy

1. Only goods listed in the most current IPP catalog and purchased within the last three (3) months will be considered for return. Special orders for non-standard materials are accepted only on a non-cancelable and non-returnable basis.
2. A written Return Authorization (RA) must be issued prior to the physical return of the material or the material will be rejected. All authorized returns shall be received within thirty (30) calendar days from date of the RA or no credit will be issued by IPP. Minimum billing orders are not returnable.
3. The RA number must be marked by the Customer on all return shipments and documents.
4. All materials must be of current design in original factory cartons and in resaleable condition.
5. Return of material shall be at the expense of the customer.
6. Determination of resaleability and value shall be determined by IPP. Return material not meeting IPP's criteria shall be scrapped and no credit issued.
7. All returned material will be subject to a 25% RESTOCKING CHARGE.
8. Credit for return material will be credited toward the purchase of replacement products.